LATEST NEWS – 14.07.2020
FOR 2020 RELAY PARTICIPANTS:
As you will have seen, we are planning on being able to deliver a safe and socially distanced edition of the Blenheim Palace Triathlon on 12 & 13 September 2020. However, despite our best efforts, we are unable to safely cater for relay participants and still adhere to social distancing guidelines.
Due to the unique elements of triathlon relay racing and the need for team members to wait in transition for handovers, it isn’t possible for us to be able to offer relay racing in a manner that adheres to these new social distancing guidelines. We have been liaising with health and safety experts and seeking regular advice from the British Triathlon Federation before coming to this decision.
All Relay team Captains and Members have now been emailed. If you haven’t yet received your email about your next steps and options, please email our team: email@example.com ASAP.
LATEST NEWS – 26.03.2020
The Blenheim Palace Triathlon moved to Saturday and Sunday 12 & 13 September 2020!
To our Blenheim Palace Triathlon Community,
As you will have seen across our social media channels, it was with a heavy heart that we had to postpone the Blenheim Palace Triathlon, originally due to take place on 30th & 31st May 2020. Along with the rest of the UK, we had been closely monitoring the escalating situation with regard to COVID-19 and felt that it was the only right decision not to proceed with the original date given the current advice from the Government and public health authorities.
However, we do have some brilliant news for you! The 2020 edition of the Blenheim Palace Triathlon WILL NOW take place on:
And if you entered originally then your place has been secured!
If not, you can enter now via the button below.
We want to say a huge thank you for your understanding during these extraordinary and unprecedented times. We do hope that we can continue to count on your empathy and understanding.
We hope that you will now join us in continuing your journey toward the Blenheim Triathlon 2020. We are all looking forward to what will undoubtedly be an even bigger and better event in September!
WHAT HAPPENS NEXT?
The Blenheim Palace Triathlon will take place on Saturday and Sunday 12th & 13th September 2020.
- We have automatically moved everyone’s entry into the newly announced September weekend, for free. This has been done exactly per your booking, so you’ve been transferred day-for-day and distance-for-distance.
- All of your subsidiary purchases have been automatically transferred over too. So if you bought: an iTab or a Premium Place etc… It has been transferred for you.
- You DON’T need to take any other action at this time.
If, for whatever reason, you are unable to make the September 2020 date, then we have a couple of alternative options for you:
Option 1 – You can change the day that you are competing on
- If you are not available on your like-for-like day, and wish to therefore change the day that you are competing on for 2020, please email firstname.lastname@example.org. You MUST use the subject line: ‘2020 DAY CHANGE’. If this is your preferred option, you NEED to email us BEFORE the deadline of: Tuesday 30 June at 11.59pm. Please note, this is subject to availability.
Option 2 – Defer your place to the 2021 Blenheim Palace Triathlon, on May 22nd & 23rd 2021
- If you wish to defer your place to the 2021 event, please email email@example.com. You MUST use the subject line ‘2021 DEFERRAL’. If this is your preferred option, you NEED to email us BEFORE the deadline of Tuesday 30 June at 11.59pm.
Option 3 – Email our Customer Service Team
- We understand that the above options may not suit everyone, and we always look to accommodate people’s different circumstances. If you’d like any further information, please email our team: firstname.lastname@example.org.
- As we expect to be busier than usual dealing with incoming queries, please allow up to 3 working days for your response.
For FAQ’s related to this postponement, please see below.
We want to take this opportunity to once again thank you for understanding how difficult the journey through these unprecedented times has been; and for supporting us so vocally all the way through.
You make doing this worth it.
We hope to see you all on the start line on 12th & 13th September 2020.
The Blenheim Palace Triathlon Team
I am able to take part in the September event, but I wish to change the day I am competing on. Is this possible?
Yes, you will be able to change the day you are competing on. Please email email@example.com. You MUST use the subject line: ‘2020 DAY CHANGE’ to do this. Please note, if this is your preferred option, you NEED to email us BEFORE the deadline of: Tuesday 30 June at 11.59pm. Please note, this is subject to availability.
I am able to take part in the September event, but I wish to change the distance I am competing in. Is this possible?
Yes, you can change the distance you are competing in. You can manage this through your log in area. Please note, if you are moving up a distance you may be required to pay any differences in price.
I am not able to take part in the rescheduled event on 12th & 13th September, can I defer my entry to 2021?
Yes, you can defer your entry into the May 22nd and 23rd 2021 even under the same terms, at no extra cost. Please email firstname.lastname@example.org. You MUST use the subject line: ‘2021 DEFERRAL’ to do this. Please note, if this is your preferred option, you NEED to email us BEFORE the deadline of: Tuesday 30 June at 11.59pm.
I am deferring my place to 2021, what happens to my iTab and other purchases?
Your iTab and any other supplementary purchases will be automatically rolled over with entry to the event on May 22nd & 23rd 2021, for free. If you bought a Premium Place, your entry for next year will still be a Premium Place.
Are there still places available for the 2020 Blenheim Tri?
Yes, there are still a few places available for the 2020 Blenheim Tri. Please click here to enter.
I am not able to take part in the rescheduled event on 12th & 13th September, can I get a refund on my entry to 2020?
Here at Limelight Sports, the event organisers behind the Blenheim Palace Triathlon, we are committed to delivering world-class, premium events every year. As an SME, event changes have significant financial implications due to the marketing, planning and staff costs that have already been accumulated up to this point. It would greatly help the event, and indeed our wider business if you were able to change to one of our other options. However, if you are not in a position to do this, we will process a refund of your entry fee to you – please email us at the following address if this is your final preference: email@example.com.
Thank you for your support, our team all greatly value each and every member of the Blenheim Triathlon community and we thank you for your continued support of the event.
If you wish to enquire further, please email our team: firstname.lastname@example.org.
Please note, if this is your preferred option, you NEED to email us BEFORE the deadline of: Tuesday 30 June at 11.59pm.
As we expect to be busier than usual dealing with incoming queries, please allow up to 3 working days for your response.
I hired a wetsuit for the 2020 Blenheim Tri from the official wetsuit partner Huub and want to use it in September, what happens now?
You can keep your hire wetsuit until after the event dates. Your wetsuit needs to be returned by 31 October 2020 otherwise you will lose the right to your refundable deposit.
I hired a wetsuit for the 2020 Blenheim Tri from the official wetsuit partner Huub and am deferring my place to the 2021 Blenheim Tri, what happens now?
If you purchased the Blenheim Triathlon Event Hire wetsuit, your wetsuit has not been shipped and we can transfer this order to the 2021 event hire. If you purchased our standard Wetsuit Season hire and have received your wetsuit, please contact our customer services (email@example.com) who will look at extending this to 2021 for you free of charge.
SPECTATOR TICKET FAQ’s
I purchased spectator tickets through Blenheim Palace, what happens now?
If you purchased your spectator ticket and are now competing in September, you do not need to do anything. Your ticket will be automatically applicable for the new weekend.
If you have deferred your entry to 2021, please email firstname.lastname@example.org for more information and to claim your refund.